Privacy policy

Alex Mitchell Wedding Films is part of r7cmedia Ltd, which is registered with the Information Commissioner’s Office (ICO) as a data controller, registration reference ZB514943.

In order to update and maintain our website, wedding bookings and client records, the site webmaster has access to all the data contained on and processed by the website. Any booking data is processed by the data processor, who can be contacted at info@alexmitchellweddingfilms.com.

Enquiries, bookings and client records are kept in our booking system, StudioCRM, which runs on our own secure server in the UK. Backups are stored on encrypted OneDrive cloud storage. Email is sent and received through our Hostinger mailbox, with the webmaster and data processor having access to this account.

Data is not passed to any third parties for any reason.

Any information that we collect about you is stored electronically. It may also be printed and stored in our filing system. Personal details collected for the purpose of processing bookings are retained for two years from the time of booking. After this, all personal information is deleted, except where we are required by law to keep it longer (for example, invoices kept for tax purposes).

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example, where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction.

The ‘Contact’ enquiry form sends your details straight into StudioCRM. When a booking is made, the client will complete a booking form. The minimum amount of data is held for each booking request and will be stored for a period of two years from the date of the booking. You may ask at any time for a copy of the information we hold about you, or for it to be corrected or deleted, by emailing info@alexmitchellweddingfilms.com.

Payments are made by bank transfer only, so we never collect or store card details.

This website does not use analytics or advertising cookies. Our films are played through Bunny Stream, which loads only when you press play, and the website is hosted by Hostinger, which keeps standard server logs.